Your SICK ID gives you access to our extensive range of services. This includes direct online orders, price and availability checks, and access to our digital services.
This article describes the activation and deactivation of the TiM user levels and how to reset service level.
Related Products
TiM2xx
TiM3xx
TiM5xx
TiM7xx
Table of Contents
The user has the possibility to enable and disable the lower user levels "Maintenance" and "Authorized Client" and the higher user level "SICK Service".
By default "SICK Service" is disabled. To enable user levels the user has to log in as "Service". This can be done by selecting "Activate user levels" in the menu.
Reason:
Allows to reduce the number of entry point and following the “secure per default” maxim with disabling SICK Service level.
Active since: firmware V5.10 (17.06.2024/SN 2425xxxx):
Defaults:
<V5.10
> =V5.10
Maintance
Enabled
Enabled
Auth client
Enabled
Enabled
Service
Enabled
Enabled
SICK Service
enabled
Disabled(FW>=V5.10)
Password reset process when SICK Service is disabled
A new password reset mechanism for user level “Service” is implemented. In the SOPAS ET device menu, the customer can start the process for resetting the password.
The device key along with serial and part number must be submitted to SICK AG to request a reset key. For convenience, the user can automatically generate an email with all necessary information.
The email needs to be forwarded to the local SICK subsidiary.
Once reset key was received from the local SICK subsidiary, it can be entered by clicking the “next” button shown in the password reset dialogue.
After entering the reset key, the default passwords will be active.
