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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
LiDAR: WebSocket Event API
This video explains how to receive Websocket events with Insomnia.
Tutorial
WebSocket Event API (/apievents)
Subscribe to real-time push events from the device over a persistent WebSocket connection instead of polling the REST API.
Application /Product Knowledge
PLB Overview and Software
Release Note
Simultaneous field evaluation of more than 3 fields
Simultaneous field evaluation of more than 3 fields
Tutorial
How to do a firmware update at the PGT-13-S, Hiperface DSL programming tool
How to do a firmware update at the PGT-13-S, Hiperface DSL programming tool
Tutorial
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
TiM1xx - Evaluation Properties
What is the setting response time and delay time doing?
FAQ