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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
SENTIO CREATOR - Advanced Training Tutorial videos
This article provides a link to a tutorial videos playlist for the advanced training of our harmonized engineering tool 'Sentio Creator'.
Tutorial
What points need to be checked if programming with the PGT-08-S/1036616 does not work?
What points need to be checked if programming with the PGT-08-S/1036616 does not work?
Application /Product Knowledge
What SOPAS ET version has to be used for the PGT-08-S?
What SOPAS ET version has to be used for the PGT-08-S?
FAQ
TMM88S / TMS88S – Pro: Safety Communication Configuration
How to configure the safety communication of a TMx88S-Pro
Tutorial
picoScan100: 3D Point Clouds with an External Encoder
Generate dense 3D point clouds by synchronising scan frames from a 2D LiDAR with encoder ticks from a motorised tilt axis.
Application /Product Knowledge
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
TiM1xx - Evaluation Properties
What is the setting response time and delay time doing?
FAQ