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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
What is the purpose of the MaxCol function?
Explains the purpose and function of the MaxCol function in the LFP guided wave radar level sensor.
FAQ
SRM50-HZA0-S28 (1050103); SRS50-HZA0-S28 (1050102) special encoder
FAQ
Has the hardware design of the PGT-08-S/1036616 changed? What points need to be considered before operating the PGT-08-S?
Has the hardware design of the PGT-08-S/1036616 changed? What points need to be considered before operating the PGT-08-S?
FAQ
picoScan100: How-to videos
This collection of picoScan100 video tutorials is designed for users of all levels, from beginners to advanced.
Application /Product Knowledge
LiDAR: WebSocket Event API
This video explains how to receive Websocket events with Insomnia.
Tutorial
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
TiM1xx - Evaluation Properties
What is the setting response time and delay time doing?
FAQ