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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
Lector83x Firmware Releases
Firmware Release
Release Note
Lector85x Firmware Releases
Firmware Release
Release Note
picoScan100: PLC Integration Notes
How to receive measurement, field evaluation, and I/O data from a SICK picoScan100 on PLCs (Siemens, Beckhoff, Mitsubishi, Rockwell).
Tutorial
Visionary-B Two firmware releases
Release notes and download of Visionary-B Two firmware
Release Note
AI-Assist releases
Release notes and download of AI-Assist software
Release Note
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial