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This article describes how to get access to the new Support Portal. Please follow the instructions below, and if necessary, use the contact form as shown in the segment “Problems with registration" to let us help you.

Collection of frequent questions & its answers

This article provides a brief overview of the new Support Portal, it's key benefits and information on how to access it.

How to perform a firmware update with the sensingCam SEC100.

How to adjust the image of the sensingCam SEC100. The settings for region of interest (ROI), watermark, automatic and manual adjustments (integration time, gain, sharpness) and image rotation will be explained.

This tutorial shows how to setup the RTSP stream and how to display it in the VideoLan VLC player

For some applications it might be necessary to reduce the network load when using the sensingCam SEC100. This article is about tips for reducing this load. Information about the used compression algorithms and settings are also given.

How to setup the NTP related parameters to connect successfully to a Network Time Protocol server.

Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1

picoScan100 data recordings in rosbag format.

The article explains how to interpret the process data of a MPA.

Describes the reaction time of a test input via Pin2 WTB4SC IO-Link.

The article explains how to use the MLG2 Pro to differentiate between various types of pallets via "object recognition".