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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
FAQ: How to use the SICK Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
Lector6xx Firmware Releases
Release Note
Lector Firmware update bug V2.7 to V2.8
Workaround in case the firmware update fails when doing an update from V2.7 to V2.8
FAQ
picoScan150 Software license and functions
This article describes which licenses and packages are available for the picoScan.
FAQ
Navigation on Fixed Paths
An application note for mobile robots navigating along fixed paths. Includes procedures on mapping, localization and navigation.
Application /Product Knowledge
Visionary-T Mini AP firmware releases
Release notes and download of Visionary-T Mini AP firmware
Release Note
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial
picoScan100: How to output the perpendicular distance of a field?
This video explains how to output the perpendicular distance of a field.
Tutorial