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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
FAQ: How to use the SICK Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
AI-Assist releases
Release notes and download of AI-Assist software
Release Note
What happens when the internal memory of the sensingCam SEC100 is full or the max. number of elements has been reached?
FAQ
What encoder groups are there for encoders with a servo flange regarding the centering and the servo groove width/diameter?
FAQ
Which servo clamps can be used for which encoder? In which pitch circle diameter do the servo clamps have to be mounted?
FAQ
Is there a signal distributor for encoders with TTL/HTL interface available?
Is there a signal distributor for encoders with TTL/HTL interface available?
FAQ
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
How to interpret the process data of a MPA
The article explains how to interpret the process data of a MPA.
Application /Product Knowledge
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial