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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
CLV82x Firmware Releases
CLV82x Firmware Versions
Release Note
picoScan100: Protocols and Integration
This page will provide an overview of available picoScan100 protocols and interfaces and guide you through integration options.
Tutorial
LiDAR: Parsing SICK Compact Format Binary Telegrams with Kaitai Struct
This article explains how to use Kaitai Struct to parse SICK Compact Format UDP telegrams, covering Scan Data (Type 1), IMU (Type 2), and Encoder (Type 4).
Application /Product Knowledge
AI-Assist releases
Release notes and download of AI-Assist software
Release Note
InspectorP6xx Firmware releases
Firmware releases for InspectorP6xx devices
Release Note
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial