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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
FAQ: How to use the SICK Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
Secure LiDAR sensor configuration with HTTPS
This article explains the importance of using HTTPS for secure sensor configuration. It shows how encryption, authentication and certificate management.
FAQ
How to activate Pin2 or Pin4 of the SIG350 using Python
A description of how to activate Pin2 or Pin4 of the SIG350 using Python
Application /Product Knowledge
How to interpret the AHS36 / AHM36 Serial Number from CANopen object 650Bh and 1018.4h?
FAQ
Updating an OD200 using a SIG300 IO-Link Master and Sentio Creator
Tutorial
How to switch on/ off the sender laser via IO-Link
FAQ
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
How to interpret the process data of a MPA
The article explains how to interpret the process data of a MPA.
Application /Product Knowledge
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial