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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
Hygienic Sealing Materials for G ¼" PTAM pressure sensor according to EN 837-1 and FDA
Specification of the replacement seal for the PTAM-1XXXFTJEEZX with G1/4 connection – EN 837-1 and FDA 21 CFR / (EC) No. 1935/2004 certification.
Application /Product Knowledge
The SRM64 / SRS64 motor feedback system
FAQ
Why does the MLG-2 WebChecker lose the object edge?
The MLG-2 WebChecker may lose the object edge if the object is positioned too far outside the optimal operating range.
FAQ
IP67, IP68 and IP69K: What these ratings really mean and why they do not guarantee oil or chemical resistance
IP67, IP68 and IP69K explained: water test conditions, protection limits, and why these ratings do not cover oils or chemicals.
FAQ
RFH6xx Firmware Releases
Firmware Releases for RFH6xx readers
Release Note
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
TiM1xx - Evaluation Properties
What is the setting response time and delay time doing?
FAQ