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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
Design and Installation Guidelines for Reliable Magnetic Lane Guidance
Reliable magnetic lane guidance: best practices for track design, sensor installation, crossroads, markers, and diverter applications.
Application /Product Knowledge
picoScan150: Field Evaluation and Perpendicular Distance API Possibilites
Configure, manage, and monitor picoScan150 field evaluation zones via REST and CoLa APIs, including group setup, polygon geometry and activation.
Application /Product Knowledge
What is the minimum teach distance allowed between SP1 and SP2?
FAQ
CLV82x Firmware Releases
CLV82x Firmware Versions
Release Note
picoScan100: Protocols and Integration
This page will provide an overview of available picoScan100 protocols and interfaces and guide you through integration options.
Tutorial
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial