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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
RFH6xx Firmware Releases
Firmware Releases for RFH6xx readers
Release Note
SIG300 - FAQ
Collection of FAQs concerning the SIG300 IO-Link Master
FAQ
picoScan150: Possible challenges and countermeasures in outdoor applications
This page considers outdoor conditions and lists the corresponding specifications and integrated measures. Then, possible additional measures are explained
Application /Product Knowledge
What is the purpose of the MaxCol (maximum change of level) function?
Explains the purpose and function of the MaxCol (maximum change of level) function in the LFP guided wave radar level sensor.
FAQ
SRM50-HZA0-S28 (1050103); SRS50-HZA0-S28 (1050102) special encoder
FAQ
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
TiM1xx - Evaluation Properties
What is the setting response time and delay time doing?
FAQ