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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
Which mDNS hostnames are available in addition to "sec200-sick.local"?
How to easily identify and connect to a specific SEC200 without knowing its IP address.
Application /Product Knowledge
Lector8xx / CLV8xx Command Protocol
Complete reference for all device parameters and methods accessible via the command interface.
Application /Product Knowledge
SOPAS settings for the TMM22 / TMS22 basic
SOPAS settings for the TMx22 basic
FAQ
[Lector85x] General Troubleshooting Guide
Use this article to troubleshoot issues with the Lector85x. It highlights the top 10 most common problems encountered with the Lector85x
FAQ
[ICR8xx-4] Use the Conveyor View for investigations
Use the Conveyor View for the first simple investigations on the ICR to troubleshoot malfunctions.
FAQ
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
TiM1xx - Evaluation Properties
What is the setting response time and delay time doing?
FAQ