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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
FAQ: How to use the SICK Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
How to mount an encoder with face mount flange onto an EG34x safety limit switch?
How to mount an encoder with face mount flange onto an EG34x safety limit switch?
Application /Product Knowledge
VFS60A-TGPZ0-S01 (1037013) special encoder
FAQ
Historic Logistics Analytics Release Repository
Historic Logistics Analytics Release Repository
Release Note
Triton Diagnostics
Information regarding Triton diagnostics (errors, warnings, information messages, active modes) and HMI LEDs.
FAQ
SICK ConnectX 2.1.5 (SICK AppEngine)
Release Notes of SICK ConnectX 2.1.5 (SICK AppEngine)
Release Note
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
How to interpret the process data of a MPA
The article explains how to interpret the process data of a MPA.
Application /Product Knowledge
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial