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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
Ranger Setup Assistant
With this tool you can try out different geometries for your RangerE and Ranger3 setup and see what the theoretical x- and z-resolutions will be for this s
Application /Product Knowledge
Can the AutCal function be used if the tank is not empty?
Ilustrates the parameter CalRng in situations when the tank is not empty.
FAQ
Has the hardware design of the PGT-08-S/1036616 changed? What points need to be considered before operating the PGT-08-S?
Has the hardware design of the PGT-08-S/1036616 changed? What points need to be considered before operating the PGT-08-S?
FAQ
What points need to be checked if programming with the PGT-08-S/1036616 does not work?
What points need to be checked if programming with the PGT-08-S/1036616 does not work?
Application /Product Knowledge
LiDAR: WebSocket Event API
This video explains how to receive Websocket events with Insomnia.
Tutorial
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
TiM1xx - Evaluation Properties
What is the setting response time and delay time doing?
FAQ