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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
FAQ: How to use the SICK Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
multiScan100: protocols and integration
FAQ
Analytics Support Policy
This Knowledge Article is to describe the support process for all software products developed by the PC-AM Analytics team
Application /Product Knowledge
Device Returns to Headquarters: Required Return Delivery Form
Return devices correctly: include the required form to ensure safe handling, compliance, and proper processing—avoid delays or rejection of your shipment.
FAQ
LiDAR: Parsing SICK Compact Format Binary Telegrams with Kaitai Struct
This article explains how to use Kaitai Struct to parse SICK Compact Format UDP telegrams, covering Scan Data (Type 1), IMU (Type 2), and Encoder (Type 4).
Application /Product Knowledge
CLV82x Firmware Releases
CLV82x Firmware Versions
Release Note
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial
picoScan100: How to output the perpendicular distance of a field?
This video explains how to output the perpendicular distance of a field.
Tutorial