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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
FAQ: How to use the SICK Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
Has the hardware design of the PGT-08-S/1036616 changed? What points need to be considered before operating the PGT-08-S?
Has the hardware design of the PGT-08-S/1036616 changed? What points need to be considered before operating the PGT-08-S?
FAQ
Protocol and Integration: Compact & MSGPACK
This article provides additional information and instructions to the Compact and MSGPACK data format as well as the corresponding software modules and exam
Application /Product Knowledge
Logistic Analytics 4.6.3 Release & Installers
Logistic Analytics 4.6.3 Release Announcement
Release Note
picoScan150 Software license and functions
This article describes licenses packages and functions of the picoScan150.
FAQ
Lector6xx Firmware Releases
Release Note
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial
picoScan100: How to output the perpendicular distance of a field?
This video explains how to output the perpendicular distance of a field.
Tutorial