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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
Support Portal - Introduction
Short video giving you an overview of the main features and how to use the SICK Support Portal.
Tutorial
Frequently Asked Questions Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
Why does the MLG-2 WebChecker lose the object edge?
The MLG-2 WebChecker may lose the object edge if the object is positioned too far outside the optimal operating range.
FAQ
IP67, IP68 and IP69K: What these ratings really mean and why they do not guarantee oil or chemical resistance
IP67, IP68 and IP69K explained: water test conditions, protection limits, and why these ratings do not cover oils or chemicals.
FAQ
RFH6xx Firmware Releases
Firmware Releases for RFH6xx readers
Release Note
SIG300 - FAQ
Collection of FAQs concerning the SIG300 IO-Link Master
FAQ
picoScan150: Possible challenges and countermeasures in outdoor applications
This page considers outdoor conditions and lists the corresponding specifications and integrated measures. Then, possible additional measures are explained
Application /Product Knowledge
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Release notes NAV3xx
Release Notes for all NAV3xx
Release Note
TiM1xx - Evaluation Properties
What is the setting response time and delay time doing?
FAQ