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[IPCam] General Troubleshooting Guide

Article No: KA-09583
Version: 1.1
Subject to change without notice
General Troubleshooting Guide for Axis IPcam
Related Products
VMS4130-BAA0, NON-LFT KIT, SIM2000-P QD
VMS4230-BAA0, NON-LFT KIT, SIM2000-P QD
VMS5130-BAA0, LFT KIT, SIM2000-P QD
VMS5230-BAA0, LFT KIT, SIM2000-P QD
remaining products
other products

Table of Contents

Have you checked the T&T Systems General Troubleshooting Guide?

Please ask yourself the following Questions:
  1. Are images of the IPCam stored?
  2. Are images of the IPCam stored with the correct naming?
  3. Does the SIM2000-p can reach the IPCam via TCP/IP?
  4. Does the SIM2000-p can reach the FTP Server via FTP?
  5. Does the IPCam reports any failure back to SIM2000-p?
  6. Does the SIM2000-p have any failure in the System Status?

Indicators of root causes

IPCam is Missing

  • Is the Application on the IPCam installed?
  • Is the IP-address or port number correct in the protocol app?

Error from IPCam in SIM2000-p - Save image failed

  • Is the IP-address or port number correct in the protocol app?
  • Is a firewall active?
  • Is enough Space on the hard drive?

Error from SIM2000-p - renaming not successful

  • Is the IP-address or port number correct in the communication app?
  • Is a firewall active?
Keywords:
IPCam, SIM2000-p, Axis,
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