Your SICK ID gives you access to our extensive range of services. This includes direct online orders, price and availability checks, and access to our digital services.
Looking for the best way to use the SICK Support Portal? We’ve put together answers to some common questions to help you get started.
As our Support Portal continues to evolve, we will keep adding new FAQs to support you even better.
How can I access the full Support Portal?
you can access the SICK Support Portal using your personal SICK ID
Already fully registered? You can start using the Support Portal right away.
Not yet fully registered? You can easily complete your registration at sick.com.
Having trouble logging in? Please contact us — we’ll be happy to help you get access.
What should I do if I can’t find the right knowledge article?
If you’re unable to find the information you need in the knowledge base, don’t worry — we’re here to help.
Simply submit a support request, and our experts will take care of your inquiry quickly and with the highest level of quality.
Can I submit a request in my local language?
Yes — of course!
SICK has technical experts located in all major regions around the world. This allows us to provide support locally, often through teams based in your own country.
You are very welcome to submit your support request in your local language. In many cases, this makes communication easier and helps us understand and resolve your request more quickly.
Can my colleagues view my submitted requests?
We take the protection of your data very seriously. For this reason, support requests are not automatically visible to other users within your company.
Each SICK ID is a personal account by default and should be used by one individual only.
If required, your company can define selected users who are authorized to view all support requests within your organization.
If you or a colleague would like to set this up, simply contact your SICK sales representative — they will be happy to assist you.
Why can I currently only submit technical requests?
At the moment, the Support Portal and its underlying processes are set up specifically for handling technical requests.
We are continuously working on expanding the portal and will gradually enable additional request types in the future.
If you would like to submit a non-technical request in the meantime, please use our general contact form.
