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Support Portal

Welcome to the Support Portal

The fastest path to resolve your technical request

Search our Knowledge Base for instant answers or create a request to connect directly with your local SICK expert for quick resolution. For full functionality simply log in in with your SICK ID or register.
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Knowledge Base
Info about Support Portal
FAQ: How to use the SICK Support Portal
Collection of frequent questions & its answers
FAQ
Most Recent Articles
How to LiDAR sensor configurations with LiDAR-LOC
How to configure LiDAR sensors to interact with LiDAR-LOC and other applications.
Tutorial
New Resources, RIDs at the ENS35 / ENM35
FAQ
Visionary-T Mini AP firmware releases
Release notes and download of Visionary-T Mini AP firmware
Release Note
Visionary-T Mini CX firmware releases
Release notes and download of Visionary-T Mini CX firmware
Release Note
MLS Line Guidance – Interference Field Suppression and TPDO1 Mode Selection
Explains MLS TPDO1 modes for interference field suppression and enhanced switch detection to ensure stable AGV line guidance.
Application /Product Knowledge
Top Rated Articles
HF Transponder Memory Structure
Information about the memory structure of a HF transponder
Tutorial
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
picoScan100: How to use a contour as a reference?
This video explains how to use a contour as a reference.
Tutorial
picoScan100: How to output the perpendicular distance of a field?
This video explains how to output the perpendicular distance of a field.
Tutorial