Support Portal

Welcome to the
Support Portal

Search for your answer

Create Request
Public mode with limited access to support knowledge articles. For full functionality, please log in or register. Details about the registration process can be found here.
Knowledge Base
Info about Support Portal
Support Portal Registration
This article describes how to get access to the new Support Portal. Please follow the instructions below, and if necessary, use the contact form as shown in the segment “Problems with registration" to let us help you.
Tutorial
FAQ: How to use the SICK Support Portal
Collection of frequent questions & its answers
FAQ
New Support Portal available
This article provides a brief overview of the new Support Portal, it's key benefits and information on how to access it.
Application /Product Knowledge
Most Recent Articles
Replacement of “DL100 Standard” distance sensors with “DL100 Pro”
This article describes a device parameter that makes "DL100 Pro" distance sensors fully compatible with "DL100 Standard" devices.
Application /Product Knowledge
Which UR Polyscope version is required to operate EOAS?
FAQ
Battery foils double layer detection with IMC12 or IMC08
The article recommends to use IMC12 or IMC08 (idf-inductive double foil version) to detect double layers, for example in battery foils.
Application /Product Knowledge
The CNS50 (DiCoder) encoder series
The CNS50 (DiCoder) encoder series
FAQ
multiScan100: internal IMU
FAQ
Top Rated Articles
UHF Transponder Memory Structure
Information about the memory structure of an UHF transponder according to ISO/IEC 18000-63 and EPCglobal of GS1
Tutorial
picoScan100: rosbag recordings
picoScan100 data recordings in rosbag format.
Application /Product Knowledge
Reaction Time Testinput Pin2 WTB4SC-3P2262 IO-Link
Describes the reaction time of a test input via Pin2 WTB4SC IO-Link.
Application /Product Knowledge
MLG2 Pro - Pallet differentiation via “Object Recognition”
The article explains how to use the MLG2 Pro to differentiate between various types of pallets via "object recognition".
Application /Product Knowledge
guiding of thicker objects with WebChecker MLG - Part 1
The article answers the question whether or not the WebChecker MLG is suited for thicker objects and lists some restrictions - Part 1.
Application /Product Knowledge